Complaints

If you are dissatisfied with any aspect of the services provided to you by CIBRA Capital Ltd (“CIBRA”), you may write to the Chief Compliance Officer at the address below or contact us by email.

How we handle complaints

We take every complaint seriously. Your complaint will be handled in accordance with the relevant rules of the Financial Conduct Authority (“FCA”), which may differ depending on your status.

CIBRA has an internal complaints policy, as required by the FCA’s rules. You can obtain a copy by contacting compliance@cibracapital.com.

Financial Ombudsman Service

If you are dissatisfied with our final response, or if we have not resolved your complaint within eight weeks of receiving it, you may be entitled to refer your complaint to the Financial Ombudsman Service. Your right to do so depends on your eligibility and the nature of the complaint.

Further information is available on the Financial Ombudsman Service website.